Pharmacy FAQ
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Below are some of the most frequently asked questions about prescriptions.

Click on the question below that you would like answered and you will be taken to the answer.

  1. Why do you have to call the doctor before you can refill my prescription?
  2. Do you take my insurance?
  3. Do I have to take the quantity of pills that my doctor ordered?  I am afraid that they won't work or I don't have enough money.
  4. I have insurance. How much will my prescription be?
  5. Why did my prescription number change?
  6. Why did my pills change color or shape?

 

 

Why do you have to call the doctor before you can refill my prescription?

The doctor can authorize as many refills as they see fit on a prescription. Up to one year on regular prescriptions and five refills or six months on narcotic prescriptions.  If your doctor chose not to authorize any additional refills or the time is up on your prescription we must by law call your doctor.

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Do you take my insurance?

It is hard to give a blanket answer to this question.  We accept and are contracted with over 2200 prescription plans.  The key to answering this question is to see your insurance card.  Many times an insurance company sub-contracts the prescription benefits of their plan to another company.  This information is usually hidden on the card or there is a separate prescription insurance card.

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Do I have to take the quantity of pills that my doctor ordered?   I am afraid that they won't work or I don't have enough money.

No.  You can take the quantity that you would like and return for the balance within six months for narcotics and one year on regular prescription items.  A certain group of drugs called Schedule II narcotics can only be dispensed one time per written prescription.  The quantity may be reduced, but the prescription becomes void after the one fill.

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I have insurance. How much will my prescription be?

First you have to realize that all prescription plans are handled via a computerized system.  The computer in our store calls the computer at the insurance company as we fill a prescription.  The insurance company computer returns the amount that we are supposed to charge you.  Since we accept over 2200 insurance plans it would be difficult to keep track of all of the copay and percentage amounts to charge.  Also many cards are out of date.

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Why did my prescription number change?

Narcotic prescriptions expire six months from the date they are written and regular prescriptions expire one year from the date written.  At this point we must call your doctor for authorization to refill and assign a new number.

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Why did my pills change color or shape?

Many manufacturers, especially generic companies, change the color and/or shape of their pills from time to time.  This change ranges from a slight color or imprint change to a complete overhaul of the shape, size and color of the product.  Your pharmacist should inform you of these changes.  In the rare instance that you are not told of the change, always be on the safe side and call your pharmacist and confirm that the color and/or shape changed.

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Revised: 05/23/2017                                                                        

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